I am really angry right now. I was doing phones today at work (I work in a doctor's office). Some dickhead tried to tell me I'm mispronouncing my name after he asked me what my name is. I told him it was part. he was like "P.A.R.T"? I'm like yeh, it ends with H but there's no fuh sound. This benchod asked me if I was sure that's how my name is pronounced. I said, "Yeeeh...It's my name. I know how it's pronounced."
I had to call him back later to let him know what the doctor said in response. He handed the phone to his wife (the patient) and while he's in the background, he tells his wife that "the guy's name is parth and that is how "he (me)" believes it is pronounced as "part"...how arrogant do you have to be to contradict the pronunciation of someone else's name? seriously what the fuck is wrong with you?
Before that, some asshole with a dumbass name had left a vm about his medication and how he had heard something disturbing about our office from the pharmacy...I remember him calling the day before about the rx, so I looked through his chart and saw that the order had been placed but for some reason, it wasn't sent to the pharmacy...the new girl that was recently hired has, for some reason, a bad habit of unchecking the send button and not checking to make sure the rx was sent in...I had told her about it multiple times and I think I may end up going to my manager about this...anyways, I send it in, and then called him to let him know that I had just sent it in. I blamed it on a system issue where stuff wasn't being sent in for some reason...covering for my coworker because that's how you're supposed to do it. I also explained that the only way we know that the medication needs a refill is if the pharmacy or patients lets us know that it needs to be refilled.
That was not good enough apparently. He decided to accuse us of lying when we say that we haven't received a call/fax from the pharmacy requesting a refill. I explain that sometimes we don't receive faxes because the fax machine is busy (printing off the millions of referrals we get all day). He said that he's been working with fax machines for longer than I have been alive and he did not concur with my opinion but wouldn't argue the point. He said we need to take his (and other patients) circumstances into consideration. It was at this point, I lost my shit internally. You do not have the right to tell me of all people to be considerate towards patients. I called your dumbass and sent in the rx that my coworker failed to. It was not my fault the rx wasn't sent in. the only way we know to refill the medication is if we are notified by the pharmacy or the patient. Idgaf about your situation, it's how it is and there's nothing I can do to improve that. He even tried to claim I was lying because how did I know to refill it if the pharmacy hadn't contacted us...and I reminded him that he had called us yesterday...
This guy can go fuck himself. At the end of the call, he asked me if I had called the pharmacy myself to check that they had received. Hell no, I didn't. I don't have time to waste 20 mins on the phone for a rx that I can see on my screen having been sent in. He said he would call them himself to make sure it was sent and that it had better be there
"Better be there". Or what, asshole? Try threatening to call my boss, literally the whole room was on my side when I had to deal with both these assholes.
God these people are entitled. I have X amount of time to do my job that requires me to be working every second just to get the day's work done, let alone the bs that patients call me about or dealing with the insurance. I'm a person, and I will do my best. I will not bend over for you and give you the royal treatment because you believe you somehow deserve my full attention. If any of people who read this are like these patients, stop for your own good. No one wants to take care of an asshole and unfortunately I am too good of a person to tell them to fuck off.